Refund policy
At NoireBloom, customer satisfaction is important to us. We understand that sometimes a purchase may not be the right fit, which is why we maintain a straightforward return and refund process for eligible purchases.
1. 30-Day Free Return Policy
NoireBloom offers eligible customers free returns within 30 days of delivery.
The 30-day return period begins on the date the order is delivered according to available carrier information.
To begin a return, contact us at support@NoireBloom.store before sending the item.
2. Return Eligibility
To qualify for a standard return, an item should generally be returned in substantially the same condition in which it was received.
Where reasonably possible, please include the original packaging, components, instructions, accessories, and other materials supplied with the product.
Products showing intentional damage, misuse, unauthorized modifications, or other conditions inconsistent with ordinary inspection may not qualify for a standard return, subject to applicable consumer protection law.
3. Free Return Shipping
NoireBloom provides free return shipping for eligible returns approved under this policy.
Customers should contact us before returning an item so we can provide the appropriate instructions.
Please do not send an unsolicited return to our business address. The appropriate return destination may differ depending on the order and fulfillment location.
4. How to Request a Return
Contact:
Email: support@NoireBloom.store
Phone: (416) 980-4430
Please provide your order number, the product you wish to return, your reason for requesting the return, and photographs when relevant.
Our team will review the request and provide the next steps.
5. Damaged or Defective Products
Please inspect your purchase after delivery.
If your product arrives damaged or defective, contact NoireBloom promptly with your order details and photographs clearly showing the issue.
Once reviewed, we will determine an appropriate resolution, which may include replacement, refund, or another remedy as applicable.
6. Incorrect Products
If you receive a product different from what you ordered, contact us as soon as reasonably possible.
Please provide your order number and photographs of the item received.
We will review the matter and provide instructions for resolving the issue.
7. Refund Processing
Once an eligible returned item has been received and inspected, we will notify you regarding the outcome of the return.
Approved refunds will ordinarily be issued to the original payment method used for the purchase.
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
8. Exchanges
If you would prefer a different product, please contact our customer support team.
Depending on inventory and order circumstances, we may provide exchange instructions or recommend completing a return and placing a new order.
9. Cancellations
If you need to cancel an order, contact us immediately.
We will attempt to accommodate cancellation requests before the order enters fulfillment or shipment.
If the order has already been processed or dispatched, cancellation may no longer be possible. You may instead request an eligible return after delivery.
10. Consumer Rights
Nothing in this Return & Refund Policy is intended to restrict rights that cannot legally be waived under applicable consumer protection laws.
11. Contact
NoireBloom
5850 Av. Victoria
Montréal, QC H3W 2R5
Canada
Email: support@NoireBloom.store
Phone: (416) 980-4430