Refund policy
Welcome to NoireBloom. Customer satisfaction is our highest priority. If for any reason you are not completely satisfied with your purchase, we are pleased to offer a simple, transparent, and customer-friendly return process.
1. 30-Day Return Guarantee
We proudly offer a 30-day free return policy for all eligible purchases.
You may request a return within 30 days after receiving your order.
2. Free Return Shipping
NoireBloom covers the return shipping cost for approved returns.
Customers will receive return instructions after contacting our support team.
3. Eligibility
Products should:
- Be returned within 30 days
- Include original packaging whenever possible
- Not be intentionally damaged
- Include all accessories if applicable
4. Damaged or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days and include photos.
We'll promptly arrange a replacement or full refund.
5. Change of Mind
If you simply change your mind, you're welcome to request a return within 30 days.
6. Refund Process
After receiving and inspecting your returned item, your refund will be approved.
Refunds are issued to the original payment method.
7. Processing Time
Inspection: 1–3 business days
Refund Approval: 1 business day
Bank Processing: 3–10 business days
8. Non-Refundable Situations
Refunds may be refused if:
- Fraudulent activity is suspected
- Products are intentionally damaged
- Return falls outside our policy
9. Exchanges
If you'd like another fragrance instead, simply contact us before returning your order.
10. Order Cancellation
Orders may be cancelled before shipment for a full refund.
11. Late Refunds
Please check:
- Your bank account
- Credit card provider
- Payment processor
If you still haven't received your refund, contact us.
12. Contact
Email: support@NoireBloom.store
Phone: (416) 980-4430